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Guide

The questions that separate the quotes

You do not need to know roofing to ask good questions. You need to know which questions have answers that can be checked.

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Guide7 sections1 min readLake Forest, CA

"Who is actually doing the work?"

Ask how long this specific crew has worked together. Roofing companies keep their name and change their hands more often than most trades.

"What is your licence number, and who holds it?"

Then look it up. You are checking that the licence is current and that the name on it matches the name on the contract you are being asked to sign.

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Step 1 of 6

What best describes your home?

Different buildings need different crews, so this is the first thing a roofer asks.

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"What underlayment, and how are the valleys done?"

A contractor who enjoys this question is usually the one whose roof lasts. A contractor who deflects it to brand names is quoting a different job.

"Can I see a job you finished five years ago?"

Anybody can show you a roof completed last month. A roof that has been through five winters shows how the edges, valleys and penetrations were actually detailed.

"What happens if the decking is rotten?"

You want a rate, not a reassurance. Some rot is likely on any older roof and the rate is the only thing that keeps that predictable.

"What does your workmanship warranty cover, and for how long?"

Material warranties come from the manufacturer and are conditional on correct installation. The workmanship warranty is the contractor's own promise, and it is worth exactly as much as the company behind it.

In short

Write the answers down. Two weeks later, when the quotes have blurred together, the notes are what you will actually decide on.

Related questions

Should I repair or replace?

Rough rule: if the covering has more than about five years left and the damage is confined to one area, repair. If it is at the end of its life or you are patching the third leak in two years, you are paying instalments on a replacement.

How long should a roof last here?

Rated life and real life are different numbers. Here, ordinary rated life is a fair guide, provided the attic breathes. Ventilation and the quality of the installation move that more than the brand does.

Are the contractors licensed and insured?

We require a licence number and current insurance from every contractor in the network. Verify it yourself anyway. Your state licensing board has a free lookup, and it takes two minutes.

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